"Every arrangement begins with your vision"... helping you create spaces you'll love coming home to.
"Every arrangement begins with your vision"... helping you create spaces you'll love coming home to.
This Return & Refund Policy outlines the conditions under which customers may request returns or refunds for purchases made through our online store, in accordance with applicable Canadian consumer protection legislation. Please contact us at: returns@beafloral.com
This policy applies to all purchases made through our online platforms (including website, mobile app, or other e-commerce channels).
Due to the nature of our products, return eligibility varies by product category. Custom orders — including floral designs, size modifications, and personalized arrangements — are subject to additional terms outlined in Section 4.
Customers may request a return for non-perishable items (artificial stems, non-custom artificial arrangements, and home décor items) within 14 calendar days of receiving their order.
Once a return has been approved and return instructions have been provided:
Returns shipped outside the applicable return period may not be eligible for a refund.
Perishable items (fresh flowers and live plants) are governed by Section 3 and are not eligible for standard returns.
Fresh flowers and live plants are perishable goods and cannot be returned once delivered.
Exceptions apply only if an item arrives damaged, broken, defective, or incorrect at the time of delivery.
To be eligible for review, customers must contact us within 24 hours of delivery and provide:
We are not responsible for:
Original shipping charges are refundable only if the issue resulted from our error.
Custom or personalized floral arrangements (including fresh, artificial, or mixed-media designs) are non-refundable once production has begun or the design has been approved.
All returned items are inspected upon receipt and must meet the eligibility requirements outlined in this policy.
Returned items must be unused, undamaged, clean, complete, and include all original packaging materials, tags, labels, accessories, and boxes, where applicable.
Beafloral reserves the right to refuse a return or refund where there is evidence of:
Beafloral does not charge restocking fees.
Approved refunds are issued to the original method of payment.
Once a returned item has been received and inspected, customers will be notified regarding the status of their refund.
Please allow:
Original shipping charges are non-refundable unless the return resulted from an error by Beafloral.
The following items are final sale and are not eligible for standard return or refund:
Clearance or items specifically identified as final sale
Seasonal merchandise (see Seasonal Items Return Policy below)
Items purchased as part of a bundle or promotion may be subject to additional conditions disclosed at the time of purchase.
If any item arrives damaged, defective, or incorrect, customers must contact us within 24 hours of delivery and provide:
Upon verification, Beafloral will arrange a replacement, where available, or issue a refund at no additional cost to the customer.
Where a return of the affected item is required, Beafloral will provide return instructions and cover the applicable return shipping cost.
Minor variations inherent to handcrafted artificial florals (e.g. slight colour variations or stem angles) do not constitute defects.
Orders may only be cancelled or modified before production or shipment.
Once production begins or an order has been fulfilled, cancellations or modifications are not possible.
Rush orders, same-day arrangements, custom pieces, and orders placed during peak periods, including but not limited to Valentine's Day, Mother's Day, and Christmas, cannot be cancelled once confirmed.
Beafloral does not offer standard product exchanges.
If you wish to purchase a different item, colour, style, or product, you may return an eligible item in accordance with this Return & Refund Policy and place a new order for your preferred item.
If an item arrives damaged, defective, or incorrect, please refer to Section 9 for information regarding replacement or refund options.
All return or refund requests must be emailed to returns@beafloral.com and include the following:
Once your return has been approved, you will receive return instructions, including a Return Authorization (RA) number.
The returned item must be shipped back to Beafloral within 7 calendar days of return approval.
Items returned without prior authorization or without a valid RA number may be refused or returned to sender.
Customers will be notified by email once the return has been received, inspected, and processed.
This policy is governed by the laws of the Province of Ontario and applicable federal consumer protection legislation in Canada.
Nothing in this policy limits your statutory rights under applicable provincial or federal law.
Due to their limited-time nature, seasonal items are final sale and are not eligible for standard returns or refunds.
If a seasonal item arrives damaged, defective, or incorrect, customers must contact Beafloral within 24 hours of delivery and provide:
Upon verification, Beafloral will arrange a replacement, where available, or issue a refund at no additional cost to the customer.
Replacement items are subject to product availability. If the original seasonal item is no longer available, a refund or other appropriate resolution will be provided.
